12th Annual Insurance Claims Management Summit
23-24 February 2023
Berlin, Germany
1:1 Meetings
Key Note Presentations
Panel Discussions
Round Table Conversations
Summary
CLAIMS IN THE BRAVE NEW DIGITAL WORLD
When it started to seem that the whole world got used to the pandemic, other unforeseen situations such as NatCats, geopolitical conflicts and sanctions arise. How does insurance industry adapt to these challenges and how do they affect insurance claims? How to avoid fraud, satisfy customers and stay competitive in the brave new digital world? What are the claims areas we need to pay attention to and why now sustainability matters more than before? When all risks are on the rise, it is crucial to manage all claims processes effectively not to lose it in such a fast-changing environment.
Don’t learn from your own mistakes. Meet 100+ insurance industry experts to get their valuable insights in Berlin, Germany, on 23 & 24 February 2023.
Topics
- OPENING PANEL DISCUSSION: Adopting to the pandemic’s aftermath
- Business interruption claims
- Catastrophe modeling
- Use of aerial imagery and satellite data to improve claims adjustment
- Importance of insured declared values on Property Underwriting & Claims
- Claims and social inflation
- Never-ending battle: Fraudulent claims in the post-pandemic world
- PANEL DISCUSSION: Digital Ecosystems, designing innovative solutions to enhance the customer experience
- Claims automation vs human touch - reducing costs or getting loyal customers?
- The Grenfell Tower Fire
- Usage of modern technologies in auto insurance industry
- Telematics technology and its influence on fleet insurance
- PANEL DISCUSSION: Sustainability in claims: recognizing the impacts of ESG
- Cyber security insurance – a must in the digital world
- Motor Claims Virtuous Cycle
- CLOSING PANEL DISCUSSION: The relevance of the insurance industry in today’s global economy
Speakers
Registered Companies Include
Video
Testimonials
“Well organised, good numbers and interesting topics overall.”
– Manager – Senior Associate, Coris UK Ltd
“Great content, very informative, the panelists were also well prepared, good networking for my case as well.”
– International claims liquidator, Grawe Non-life JSC Skopje, North Macedonia
“Interesting topics, well organized, full of inspiring ideas, presentations ‘for future’.”
– Claims Manager, Colonnade Insurance, Slovakia
“The event was well organized, I would say, with the right timing of the speeches and with the possibility of iteration live or offline with the participants and speakers.”
– Client Cluster Manager, RGI S.p.A., Italy
“Excellent innovative and informative presentations. Great event to meet professionals of insurance claims. Definitely recommend this conference and waiting for the next event.”
– Head of Claims, Hualing Insurance, Georgia
“Very interesting and excellent interaction. Great job. Congratulations!”
– Sales Manager, omni:us, Germany
“Very good, innovative presentations regarding how technology will change the way of handling claims in the future.”
– Head of Green Card Department, Eurosig Insurance Company, Albania
“Informative, good interactivity, well balanced mix between theory & practical cases.”
– Claims Manager, Hiscox SA, Portugal
Who Should Attend?
Insurance companies:
- Head of Claims Departments
- Claims Managers (motor insurance, health, P&C, non-life, liability claims)
- Managing Boards
- Executive Directors, CEOs
- Fraud Managers
- Adjusters & forensic
Insurance solution providers:
- Business Development Departments
- Sales Departments
- Customer Relationship Departments
InsurTech firms:
- Head of data & analytics
- Business Partnerships Managers
Law, consultancy & advisory firms focusing on claims handling
Brokers
Re-insurers