14th Annual Insurance Claims Management Summit
30-31 January 2025
Lisbon, Portugal
1:1 Meetings
Key Note Presentations
Panel Discussions
Round Table Conversations
Summary
Navigating Environmental, Social and Governmental Responsibility in the Digital Age
Join industry leaders at the 14th Annual Insurance Claims Management Summit, set to take place from January 30-31, 2025, in the vibrant city of Lisbon, Portugal. This year’s summit focuses on “Navigating Environmental, Social and Governmental Responsibility in the Digital Age” and will explore the integration of AI and digital technologies in the insurance sector. Over two days, attendees will delve into topics such as ESG integration, climate change impacts, predictive modeling, and innovations in claims processing.
This event is designed for a diverse audience, including heads of claims, claims managers, fraud managers, technology officers, and more from insurance companies, insurtech firms, law firms, and consultancy groups. Participants will gain insights from top-tier presentations, engage in networking opportunities, and discover the latest advancements in insurance claims management. Attendees from past events have praised the summit for its informative and innovative content, interactive sessions, and valuable networking opportunities. Don’t miss this chance to be part of a transformative dialogue shaping the future of insurance claims.
Topics
- ESG Integration Using AI
- Climate Change and Catastrophes
- ESG Reporting and Transparency
- Future Proofing of Claims
- How to Implement AI to Create a Seamless Claims Process
- Predictive Modeling for Claims Forecasting and Loss Prevention
- Disaster Preparedness and Mass Claim Management
- Innovations in Health Insurance Claims
- Environmental and Social Considerations in Motor Claims
- Skills and Talent Development for the AI-Powered Insurance Workforce
- Impact of EU AI Act on Insurance Claims
- Subscription-Based Models and Flexible Offerings
- Data Protection and Privacy
- Greater Claims Transparency
- RPA: Transforming Claims Processing
- Mobile Claims Processing and AI-Personalization
- Role of Rehabilitation in Claims Management
- Addressing Social Inflation
- Giveback Initiatives in Social Responsibility
- Emerging Liability Risks
- Claims Management in Era of Tech Disruption
- Personal Injury Claims in Age of AI
- Investing in Digital Customer Experience
Speakers
Cornelia Meyer von Bremen
Chief Marketing Officer
BELFOR Europe GmbH
Germany
Nicholas Kelsall
Claims Director
Marshmallow
UK
Fiona Sage
Chief Claims Officer EMEA
Zurich Insurance
Ireland
Cyril Steffen
Chief Claims Officer for European Markets, Head of Global Community P&C Claims
AXA
Switzerland
Mike Merlo
Chief Claims Officer –United States and Bermuda
Aon
USA
Norberto Odorico
Chief Claims Officer
UnipolSai Assicurazioni Spa
Italy
Javier Llorente
Chief Claims Officer Europe
Marsh
Spain
Eleni Sideri
Former Senior Director, International Medical Provider Network Operations & Claims Governance
Aetna
UK
Anna Tegeder
Head of Major Claims Property, Property & Engineering Claims
HDI Global SE
Germany
Barbara Rizzi
Chief Claims Officer
Arch Insurance
UK
Maytal Almagor
Head of MGA Claims
Munich Re
Germany
Catarina Rocha
Head of On-demand Insurance Ecosystem, CfT
Fidelidade
Portugal
Horst Nussbaumer
Chief Operating Officer
Zurich Gruppe Deutschland
Nicolò d'Elia
Partner
CMS
Italy
Cornelius Vogel
Insurance Industry Lead, EMEA
Google Cloud
Germany
Tina Werner
Team Lead CSRD | International Communications
BELFOR Europe
Germany
Martin Schachtschneider
Head of Business Development
BELFOR
Germany
Gunnhildur Steinbakk
Senior Data Scientist
Gjensidige
Norway
Scott Kellers
Head of UK and MENA Claims & Deputy Head of LSM Claims
Liberty Specialty Markets
UK
Marco Chiesa
Head of Non-Motor Claims
Allianz
Italy
Roi Amir
Chief Executive Officer
Sprout.ai
UK
Arlenee Lebrón
Head of Fraud and P&C Claims Manager
AXA International Markets
Matthew Bunting
Director of Claims
Lloyd’s
UK
John Spears
VP Business Development and Marketing
Global Excel
Canada
Rosaria Teresa Acanfora
Head of P&C Facultative Reinsurance, Claims and Services
Generali
Italy
John Shane
Global Head of Casualty Claims
Zurich Insurance
USA
Tiago Rodrigues
Chief Service Officer (Executive Board Member)
Tranquilidade
Portugal
Dr. Marcus Mayer
Senior Vice President
UBIMET Group
Austria
Andrew Bennett
Global Head of Business Development (Travel, Health, MGA & TPA Verticals)
Vitesse
UK
Gregor Kovačič
Executive Director of Digital and Customer Experience
Triglav Group
Slovenia
Mark Sedlak
Director of Sales and Business Development BU Insurance
IN2 Group
Slovenia
Registered Companies Include
Photos
Video
Testimonials
“Really amazing experience to have opportunity contact with such kind of professionals in insurance sector”
-Deputy Head of Claims Department, A Group Insurance, Azerbaijan
“Excellent innovative and informative presentations. Great event to meet professionals of insurance claims. Definitely recommend this conference and waiting for the next event.”
– Head of Claims, Hualing Insurance, Georgia
“Informative, good interactivity, well balanced mix between theory & practical cases.”
– Claims Manager, Hiscox SA, Portugal
“Great content, very informative, the panelists were also well prepared, good networking for my case as well.”
– International Claims Liquidator, Grawe Non-life JSC Skopje, North Macedonia
“Very good, innovative presentations regarding how technology will change the way of handling claims in the future.”
– Head of Green Card Department, Eurosig Insurance Company, Albania
Who Should Attend?
- Insurance Companies
- Head of Claims
- Claims Managers (Motor, P&C, Cyber, Non-life, Health)
- Executive Directors and Board Members
- Fraud Managers and Head of Financial Crime
- Adjusters
- Technology Officers
- Research Directors
- Insurance Solution Providers
- Business Development
- Sales Departments
- Digital Officers
- Customer Relations
- Software Developers
- AI Services
- Digital Payment Platforms
- Insurtech firms & Embedded Insurance
- Head of Data/Analytics
- Business Partnership Managers
- Law, Consultancy & Advisory Firms Focused on Claims
- Brokers
- Re-Insurers
- Cyber Security Providers