13th Annual Insurance Claims Management Summit

22-23 February 2024

IN-PERSON

Munich, Germany

1:1 Meetings

Make the best of the event by conducting 1 to 1 meetings with senior prospects and peers.

Key Note Presentations

Get in-depth knowledge from industry experts about the latest challenges and innovations your market place is facing.

Panel Discussions

Enjoy fruitful and passionate exchanges between leading experts

Round Table Conversations

Interact and debate within a smaller group of key industry practitioners about a particular chosen topic from our moderator.

Summary

Chatbots and AI technologies are emerging everywhere we look. How will these new technologies revolutionize the claims process? How can we utilize these tools without losing personalization and customer relationships? Meet with industry experts to discuss the digitalization of claims from FNOL to Customer’s end needs. Address rising issues such as fraud, climate change, inflation and data privacy in a two day interactive summit through keynote presentations, panel discussions, roundtables and networking breaks. Leave inspired to build meaningful partnerships and lead the future of claims.

Topics

DAY 1
  • Personalizing User Experience in Claims through AI
  • How to Gain or Re-Gain Client Trust: Customer Retention through Transparency
  • In-House Digitalization vs. Insurance Claims Outsourcing Solutions
  • Achieving Higher Performance throughout the Insurance Process
  • Fully Automated Omnichannel Claims Filing at Scale: 100s of Claims Submissions per Hour
  • A Bot for Every Workflow: How AI and Data Drive CX Automation
  • Climate Change: Why Weather has become a Strategic Key Topic for Insurers
  • Prioritizing Repair over Replace: A Sustainable Approach to Claims
  • Instant Payouts and Boosting Your Brand’s Reputation by Prioritizing Speed
  • How AI Adoption is Transforming Insurance Claims
DAY 1
DAY 2
  • Utilizing AI to Detect Fraudulent Claims
  • Healthcare Risk Management
  • Automate the Mundane and Humanize the Complex: The Role of Empathy in Better Claims Outcomes
  • Differentiating the Claims Experience Turning Stress into Satisfaction for Customers
  • GenAI: The Claims Adjuster's New Best Friend
  • Building Strong Partnerships to Reach a Mutually Beneficial End Goal
  • Climate Change’s Impact on Insurance Accessibility
  • Possibilities of a Fully-Automated End-to-End Claims Process
  • Tackling Claims Inflation
  • How Can We Organize Data Intake to Set Up Efficient AI Use
DAY 2

Speakers

Cornelia Meyer von Bremen

Chief Marketing Officer

BELFOR Europe GmbH

Germany

Marc Scheidegger

Global Chief Claims Officer Corporate Solutions

Swiss Re Corporate Solutions

Switzerland

Thomas Schreiner

Head of Department: Claims Data, Systems & Analytics

Munich Re

Germany

Paul Burgess

SVP, Global Head of Multi-National Claims

Sompo International

UK

Andrew Pedler

Vice President Reserv UK

Reserv

Nicolas Kelsall

Head of Insurance Claims

Allianz Commercial

UK

Fiona Sperry

Head of Complex Claims

QBE Europe

UK

Marco Chiesa

Head of Non-Motor Claims

Allianz

Italy

Dennis Siebrasse

Global Head of Casualty Claims

HDI Group

Germany

Jose M. Navas

Chief Claims Officer

Aon

Spain

John Spears

VP Business Development and Marketing

Global Excel

Canada

Waqar Ahmed

Waqar Ahmed

Claims Chief Operating Officer

Aviva

UK

Simon Konsta

Disputes Partner and International & Business Development Lead Global Insurance

DAC Beachcroft LLP

UK

Elizabeth O’Connell

Head of First Party Claims

Beazley

UK

Cornelius Vogel

Insurance Industry Lead

Google Cloud

Germany

Natalie Graham

SVP, Global Head of Claims

Mosaic Insurance

UK

Nicolò d'Elia

Partner

CMS

Italy

Ugis Springis

CEO & Founder

Proof IT

Latvia

Mark Sedlak

Director of Sales and Business Development BU Insurance

IN2 Group

Slovenia

Russell Page

Chief Information Officer

Hagerty

USA

Sebastian Hartmann

Head of Technical Support

BELFOR Europe GmbH

Germany

Martin Schachtschneider

Head of Business Development

BELFOR Deutschland GmbH

Germany

Frank Kastholm

Sales Executive

Nextway Software

Denmark

Zoran Korenjak

Project Director

Triglav Group

Slovenia

Cecilia Buresti

Partner

Norton Rose Fulbright

Italy

Daphne Naudy

Director of Development for Continental Europe

Charles Taylor Adjusting

UK

Melanie Luther

Head of Sales

Meteomatics

Germany

Andrew Linfoot

Senior Sales Executive – Digital First Engagement

Verint Systems

UK

Dr. Marcus Mayer

Senior Vice President

UBIMET Group

Austria

Kay Artus

Managing Director

Euro-Center Holding SE

Czech Republic

Wout Van Den Abbeele

CEO

Eco Repair Score NV

Belgium

Martin Schmid

SVP Market Relations

Dock Financial

Germany

Cees Werff

Managing Director

Claims Corporation Network Group

Netherlands

Hanne Bodil Smit

General Manager

Euro-Center Cape Town

South Africa

Previous Registered Companies Include

Photos

12th Insurance Claims management Summit

Video

Testimonials

“Well organised, good numbers and interesting topics overall.”
– Manager – Senior Associate, Coris UK Ltd

“Great content, very informative, the panelists were also well prepared, good networking for my case as well.”
– International claims liquidator, Grawe Non-life JSC Skopje, North Macedonia

“Interesting topics, well organized, full of inspiring ideas, presentations ‘for future’.”
– Claims Manager, Colonnade Insurance, Slovakia

“The event was well organized, I would say, with the right timing of the speeches and with the possibility of iteration live or offline with the participants and speakers.”
– Client Cluster Manager, RGI S.p.A., Italy

“Excellent innovative and informative presentations. Great event to meet professionals of insurance claims. Definitely recommend this conference and waiting for the next event.”
– Head of Claims, Hualing Insurance, Georgia

“Very interesting and excellent interaction. Great job. Congratulations!”
– Sales Manager, omni:us, Germany

“Very good, innovative presentations regarding how technology will change the way of handling claims in the future.”
– Head of Green Card Department, Eurosig Insurance Company, Albania

“Informative, good interactivity, well balanced mix between theory & practical cases.”
– Claims Manager, Hiscox SA, Portugal

Who Should Attend?

  • Insurance companies:

    • Head of Claims Departments
    • Claims Managers (motor insurance, health, P&C, non-life, liability claims)
    • Managing Boards
    • Executive Directors, CEOs
    • Fraud Managers
    • Adjusters & forensic

    Insurance solution providers:

    • Business Development Departments
    • Sales Departments
    • Customer Relationship Departments

    InsurTech firms:

    • Head of data & analytics 
    • Business Partnerships Managers

    Law, consultancy & advisory firms focusing on claims handling
    Brokers
    Re-insurers

Where and When?

Get the PDF Brochure

Register Now

and secure your place in time

13th Annual Insurance Claims Management Summit

22-23 February 2024
Holiday Inn Munich – Westpark
Albert-Roßhaupter-Strasse 45, 81369 Munich, Germany